i've tried resetting UG, clearing cache, restoring library from file multiple times. i've tried using the standalone app as well as running it in the browser. no matter how i do it, UG fails to load a majority of the images, esp. the ones that appear at the top of any screen. is this a me issue or an app issue? and if it's a me thing, how might i go about solving it?
Which version are you on? This happens a few version ago but it is fixed by now
You can force a version update following the link in the help section in the app